Customer Service Representative

Company Background:

TransWorld Network, Corp is a communication services company deploying in rural areas across the United States. We partner with rural power companies (REMCs) to deliver services to their members. We currently are in the process of building out fixed wireless broadband solutions with a number of our partners and we are looking for individuals who can join our growing team and provide valuable experience and expertise.

Job Overview:

Primary Responsibilities:

  • Respond to telephone and written inquiries from potential and existing customers about TWN products and services.
  • Establish new accounts and respont to billing and service inquiries.
  • As required, place outbound calls to resolve/follow-up on customer issues.
  • Consistently meet or exceed performance objectives, including but not limited to:
    • Achieving a daily manned time goal of 7.5 hours
    • Achieving a daily not ready goal of 15 minutes or less
    • Achieving an average score of 85% or higher on quality audits

Additional Responsibilities:

  • Assist with other projects as requested, including but not limited to opening checks and processing returned mail.

Required Skills, Experience & Education:

  • High school diploma or equivalent
  • A minimum of 1 year of call center or customer service experience
  • Excellent written and verbal communication skills
  • Fluency in written and spoken English to handle customer inquiries
  • Stong analytical/problem solving skills
  • Ability to multi-task and work independently in a fast paced environment
  • Excellent customer service skills
  • Familiar with Windows 2000
  • Ability to interact effectively with all levels and contribute to a team environment

Preferred Skills, Experience & Education:

  • Telecom experience is a plus

Other Considerations:

  • Call Center hours of operation are Monday - Friday 8:00 am – 11:00 pm and Saturdays 8:30 am – 5:00 pm. CSRs work 40 hrs/wk. Overtime may be required.
  • Must have reliable transportation.

    • Benefits:

    We offer unlimited potential for motivated professionals, great compensation, and full benefits including 401K, a cash bonus, profit sharing, dental insurance, medical insurance, disability benefits, life insurance, a vision-care plan, paid sick time, paid company holidays, and paid vacations.

    To Apply:

    Please send us your resume, the location that you would be interested in, and salary requirements for consideration to Jobs@twncorp.com or fax a resume to the attention of 'HR' at (813) 890-2713.
       
    * No recruiters or agencies without a previously signed contract.
    ** We cannot accommodate candidates with special visa or H1B requirements.